RETURN POLICY

RETURNS

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, undamaged, and in the same condition as when you received it.
  • The item must be returned in its original packaging.
  • The item must include all original tags, accessories, manuals, and proof of purchase if applicable.
  • Items that show signs of use, damage, washing, alteration, missing parts, or improper handling may not be eligible for a refund.

 

RETURN PROCESS

To start a return, please contact our customer support team first.

Please include the following information in your return request:  Your order number, Your full name, The item you wish to return, The reason for return.

Photos or videos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the correct return address and return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

 

RETURN ADDRESS

Order Cancellation Window:l-2h
Order Processing Time:12-24h
Return Address: 4728 Maplewood Ave Los Angeles, CA 90029

 

REFUNDS

After we receive your returned item, we will inspect it to confirm whether it meets our return conditions.

If your return is approved, we will process your refund to your original payment method. Please allow up to 7 business days from the date we receive your returned item for the refund to be processed.

Depending on your bank or credit card company, it may take 1–2 billing cycles for the refund to appear on your statement.

 

EXCHANGES

If you would like to exchange an item, please contact our customer support team first. Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or store 

 

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Perishable items
  • Intimate apparel or hygiene-related products
  • Gift cards
  • Customized or personalized items
  • Digital products
  • Clearance or final sale items
  • Items returned without original packaging or proof of purchase

 

QUESTIONS

If you have any questions about our refund and return policy, please contact our customer support team.

We are happy to help you with your order, return request, refund status, or exchange.  

📧 Email: info@sereintis.com