Privacy Policy

Last Updated: [May 22, 2026]

This Privacy Policy describes how sereintis (“sereintis,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares your personal information when you visit our website, purchase our products, contact our customer service team, subscribe to our communications, or otherwise interact with our services collectively referred to as the “Services.”

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please discontinue use of our Services.

 

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services.

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• Your name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order and purchase details
• Product preferences
• Customer service communications
• Reviews, feedback, survey responses, or promotional entries
• Any other information you choose to provide

When you make a purchase, payment information may be collected and processed by Shopify, payment processors, banks, or other payment service providers. We generally do not directly store complete credit card or debit card numbers.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone and approximate location
• Pages viewed
• Products viewed or added to your cart
• Referring website or advertisement
• Date and time of website visits
• Website navigation and interaction activity
• Shopping cart and checkout activity

This information helps us understand how customers use our website, improve performance, prevent fraud, and provide more relevant content and advertising.

Information Received from Third Parties

We may receive personal information from third-party sources, including:

• Shopify and other e-commerce service providers
• Payment processors
• Shipping and fulfillment companies
• Marketing and advertising partners
• Analytics providers
• Social media platforms
• Fraud prevention and identity verification providers
• Publicly available databases
• Customer support service providers

The information we receive from third parties is handled in accordance with this Privacy Policy and any applicable laws.

 

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your information to:

• Process and confirm orders
• Collect and process payments
• Arrange shipping and delivery
• Provide order tracking information
• Process returns, refunds, replacements, and cancellations
• Maintain customer accounts
• Provide customer support
• Respond to questions, requests, and complaints

Improving Our Services

We may use personal information to:

• Improve our website, products, and customer experience
• Analyze website traffic and shopping behavior
• Understand customer interests and preferences
• Develop new products, services, and website features
• Measure the effectiveness of promotions and advertising campaigns
• Troubleshoot technical issues

Marketing and Advertising

With your consent where required by law, we may use your information to:

• Send promotional emails or text messages
• Inform you about new products, special offers, discounts, or events
• Recommend products based on your interests or previous purchases
• Display personalized advertisements
• Measure advertising performance

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

Security and Fraud Prevention

We may process your information to:

• Detect and prevent fraud
• Verify transactions
• Protect customer accounts
• Investigate suspicious or unauthorized activity
• Maintain the security of our website and Services
• Enforce our Terms of Service and other policies

Legal and Regulatory Compliance

We may use or disclose personal information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect our legal rights
• Resolve disputes
• Maintain financial, tax, and business records
• Establish, exercise, or defend legal claims

 

3. Legal Bases for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

• Contractual necessity: To process your order and provide the products or Services you requested.
• Legitimate interests: To operate and improve our business, protect our website, prevent fraud, and communicate with customers.
• Consent: To send certain marketing communications or use non-essential cookies where consent is required.
• Legal obligations: To comply with tax, accounting, consumer protection, and other legal requirements.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing completed before the withdrawal.

 

4. How We Share Personal Information

We do not sell your personal information in exchange for money. However, we may disclose personal information to trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

• Shopify and e-commerce platform providers
• Payment processors and financial institutions
• Shipping carriers and fulfillment partners
• Warehouses and product suppliers
• Website hosting and technical service providers
• Email and SMS marketing platforms
• Analytics providers
• Advertising and social media platforms
• Customer support providers
• Fraud detection and cybersecurity providers
• Professional advisers, including lawyers, accountants, and insurers
• Government agencies or law enforcement authorities when legally required

These service providers are permitted to use personal information only as necessary to provide services to us or as otherwise allowed by applicable law.

We may also disclose personal information as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction. Where required, we will take reasonable steps to notify you of any material change affecting your personal information.

 

5. Shopify

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to sell products and Services to you.

Shopify may collect and process personal information when you visit our store, create an account, place an order, or complete a payment. Shopify may process this information as a service provider to us and, in certain circumstances, for its own purposes under its own privacy practices.

Your information may be stored or processed through Shopify’s systems and the systems of Shopify’s service providers in countries outside your place of residence.

 

6. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Enable secure account login
• Process checkout activity
• Analyze website performance
• Identify technical problems
• Measure advertising effectiveness
• Provide personalized advertisements
• Prevent fraud and unauthorized activity

Some cookies are necessary for our website to function. Other cookies, such as analytics and advertising cookies, may be optional depending on applicable law.

You may manage cookies through your browser settings or through any cookie preference tool displayed on our website. Blocking certain cookies may affect website functionality or prevent parts of the Services from working correctly.

 

7. Behavioral and Personalized Advertising

We may work with advertising partners to display advertisements that are more relevant to your interests. These partners may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity on our website and other websites.

Depending on where you live, this activity may be considered targeted advertising, cross-context behavioral advertising, sharing, or a sale of personal information under applicable privacy laws.

Where required, you may opt out through our cookie preference settings, privacy request form, or by contacting us using the information provided below.

 

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Completing transactions
• Providing customer support
• Maintaining business and tax records
• Resolving disputes
• Preventing fraud
• Enforcing agreements
• Complying with legal and regulatory obligations

The length of time we retain information may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely store it until deletion is possible.

 

9. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, secure systems, encryption technologies, fraud monitoring, and restrictions on employee and service-provider access.

However, no internet transmission, electronic storage system, or security procedure can be guaranteed to be completely secure. We cannot guarantee that unauthorized third parties will never defeat our security measures or improperly access your information.

You are responsible for maintaining the confidentiality of your account password and for notifying us immediately if you believe your account has been compromised.

 

10. International Data Transfers

Our business, Shopify, and our service providers may operate in countries other than the country in which you live. As a result, your personal information may be transferred to, stored in, or processed in another country.

Privacy laws in those countries may differ from the laws in your jurisdiction. Where required, we use appropriate safeguards designed to protect personal information transferred internationally.

 

11. Children’s Privacy

Our Services are not intended for children under the age required to provide valid consent under applicable law. We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us. We will take reasonable steps to investigate and delete the information where required.

 

12. Your Privacy Rights

Depending on your location, you may have certain rights concerning your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain uses of your personal information
• Withdraw consent
• Request a portable copy of your personal information
• Opt out of targeted advertising or certain data sharing
• Appeal a decision regarding a privacy request
• Submit a complaint to a data protection authority

These rights may be subject to legal limitations or exceptions. For example, we may need to retain certain transaction records to comply with tax, accounting, fraud prevention, or legal obligations.

We will not unlawfully discriminate against you for exercising your privacy rights.

 

13. How to Exercise Your Rights

To submit a privacy request, please contact us through our Support Center or email us at:

Email: [Insert Customer Support Email]
Website: [Insert Website URL]

Please include enough information for us to understand and process your request. We may ask you to verify your identity before completing certain requests.

You may also authorize another person to submit a request on your behalf where permitted by law. We may require proof that the authorized agent has permission to act for you.

We will review and respond to verified requests within the time required by applicable law.

 

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy, security, content, or business practices of third parties. When you leave our website or interact with a third-party service, that party’s privacy policy will apply.

We encourage you to review the privacy policies of any third-party websites or services you use.

 

15. Email and Marketing Preferences

You may unsubscribe from marketing emails by selecting the unsubscribe link included at the bottom of our promotional messages.

You may also contact us to request removal from our marketing list. Please note that we may continue to send non-promotional communications relating to your orders, account, customer service requests, legal notices, or other transactions.

 

16. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, our website may not automatically respond to every Do Not Track request.

Where applicable law requires recognition of certain browser-based opt-out preference signals, we will process those signals as required.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Services, technology, or legal obligations.

When we update this policy, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through our website or by other appropriate means.

We encourage you to review this Privacy Policy regularly to remain informed about how we handle personal information.

 

18. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, please contact us through Email.

📧 Email: info@sereintis.com